This policy describes how we use your personal data when you use our website, // or when we provide goods or services to you.  We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe.  You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

You can read, print and save this whole policy or click on the links below to see specific information about:

• Who we are and how you can contact us
• What personal data we collect about you
• What we use your personal data for
• Cookies
• Legal grounds for processing your personal data
• Your rights to know what personal data we hold and to control how
  we use it
• Automated decision making and profiling
• When we will share your personal data with others
• How we keep your personal data safe
• How we use your personal data for marketing
• When we will send your personal data to other countries
• How long we keep your personal data
• How you can make a complaint
• How we keep this policy up to date

 

WHO WE ARE AND HOW TO CONTACT US

We are Marble Endeavour Limited, a UK registered company with registered company number 13073102.  Our registered office address is at Studio 110, Great Western studios, 65 Alfred Road, London, W2 5EU. We operate our business under the brand name “Marble”.

You can contact us in writing at Studio 110, Great Western Studios, 65 Alfred Road, London, W2 5EU or by emailing info@marbleldn.com.  If you would like to speak to us please call us on 0203 011 5388.

 

WHAT PERSONAL DATA WE COLLECT ABOUT YOU

We collect:

• personal data that you provide to us.  There are several ways in which you may share your personal data with us, for example, you may contact us with an enquiry via our website, over the phone or through our social media platforms, in which case we will ask you to provide your name, the name of the organisation you work for (if relevant to your enquiry), your address, telephone number and email address. We will also receive any other personal data which you include as part of your message or enquiry. If you engage our services we may collect some further details from you, depending on the nature of the event you are asking us to organise.

• personal data that we receive from third parties. If we work with other businesses or use sub-contractors to provide you with the goods or services you request, these parties may collect personal data about you which they will share with us.  For example, we may have your name and contact details passed to us by a caterer that refers you to us so that we can provide you with our services, or receive feedback from a sub-contractor we have instructed to help us provide you with goods or services that you have requested such as a florist or caterer. If we are planning and/or hosting an event for one of our clients, they may provide us with your full name, email address, phone number and postal address as part of the guest list. We may also receive certain information about you which the law refers to as “special categories of personal data” such as your dietary requirements or access requirements, including mobility issues, in relation to catering and event venues.

• personal data about your use of our website.  This is technical information and includes details such as your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or products you viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs).

 

WHAT WE USE YOUR PERSONAL DATA FOR

We use your personal data in the following ways:

• personal data that you provide to us is used to:
  • process and respond to any enquiry to you make;
  • if you have engaged our services in relation to an event you are hosting, we will use your personal data to communicate with you regarding the planning and hosting of the event;
  • if you have ordered goods from our online shop, then we will use the details provided to process your order, send you the goods, collect payment and contact you regarding any issues with the order. If you subsequently request to return or yexchange the goods, we will use your details to process your request;
  • process payment for our goods and services;
  • provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing);
  • manage and administer our business;
  • review and improve our goods and service.
• personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above. If we have been provided with your personal data by a client, as you are on the guest list for their event, we will use your personal data to send you your invite. We will also use personal data that we receive from third parties to:
  • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
  • to make adjustments to accommodate your requirements at any of our events.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

 

LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. In the day to day running of our business we will most commonly use your personal data in the following circumstances:

• where we are entering into and carrying out our obligations under a contract with you, or need to take steps at your request before entering into that contract;
• where we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights;
• where we are subject to legal obligations that require us to use your personal data in certain ways (such as disclosing information to HM Revenue & Customs).

Generally, we do not rely on consent as a legal grounds for processing your personal data. In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent.  In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it.  If you do give consent you can change your mind and withdraw it at a later date.

To help you understand the legal grounds we rely on for different types of processing, we have set out an overview of the main processing activities we undertake and the relevant legal grounds below:

Categories of personal data used	Purpose	Legal grounds
Name and contact details	To respond to your enquiries regarding our goods and services	Legitimate interest (in growing our business and developing new customer relationships) and/or contractual necessity
Name and contact details, financial information, transaction history.	To provide you with the goods and services you wish to buy from us and to collect money owed to us	Contractual necessity and/or legitimate interests (to recover monies due to us).
Name and contact details, financial information, transaction history.	To manage our relationship with you e.g. to keep your details up to date and notify you of any changes to our contractual documents or privacy policies.	Contractual necessity and/or legitimate interests (to keep our records updated and understand how our customers use our goods and services). We may also have a legal obligation to notify you of certain changes.
Name and contact details, transaction history, details of your interests and preferences, technical data about your use of our website, your marketing preferences.	To send you appropriate marketing communications in accordance with your marketing preferences.	Consent (to the processing of certain technical data such as cookie placement) and/or legitimate interests (to grow and develop our business).
Name and contact details, transaction history, technical data about your use of our website.	To manage and administer our business and website and any apps we may provide (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).	Legitimate interests (to run our business, provide administration and IT services, ensure network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercises) and legal obligations.
Name and contact details, transaction history, details of your interests and preferences, technical data about your use of our website, your marketing preferences.	To develop and improve our website, products/services, and our customer relationships and experience.	Legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, to improve our products and services and to inform our marketing strategy).
Name, contact details and health information such as dietary requirements and access or mobility requirements	To ensure your safety, comfort and ease of access to the events we organise	To protect your vital interests or to provide equality of treatment and/or opportunity.
Name and contact details	To send you an invite to an event and for any follow up communications regarding that event.	Legitimate interest (to develop and grow our business and increase client engagement and retention).

You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us certain personal data we may be unable to provide our goods or services to you.

 

YOUR RIGHTS TO KNOW WHAT PERSONAL DATA WE HOLD AND TO CONTROL HOW WE USE IT

You have a legal right to know what personal data we hold about you – this is called the right of subject access.  You can exercise this right (or any of the other rights described below) by sending us a written request at any time. Please mark your letter “Data Subject Request” and send it to us by post or email using the details in the Who we are and how you can contact us section.

You also have rights to:

• prevent your personal data being used for marketing purposes (see How we use your personal data for marketing for further details);
• have inaccurate personal data corrected, blocked or erased;
• restrict our use of your personal data in certain circumstances;
• require that we delete your personal data (the “right to be forgotten”) where we no longer have a good reason to process it;
• require that we provide you, or anyone that you nominate, with a copy of personal data you have given us in a structured electronic form such as a CSV file.

You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk

 

WHEN WE WILL SHARE YOUR PERSONAL DATA WITH OTHERS

We share your data with the following people in the day to day running our business:

• other companies that are part of the Marble LDN group. This includes Carousel Parties Ltd, Bassline Productions Ltd and Kasimira Ltd.
• the business partners, suppliers and sub-contractors we work with to provide you with goods or services that you have requested from us. Depending on the work you have engaged us to do, this could include furniture supply companies, catering supply companies, florists, lighting, sound and AV suppliers, photographers and videographers, couriers, venues, stationery suppliers, entertainment agencies, external crew companies/individuals, structure hire companies.
• advertisers and advertising networks (see How we use your personal data for marketing for more information
• analytics and search engine providers that assist us in the improvement and optimisation of our site
• credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you

We may also share your personal information with third parties on a one-off basis, for example, if:

• we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
• we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and conditions of supply and other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

 

HOW WE KEEP YOUR PERSONAL DATA SAFE

We take every care to ensure that your personal data is kept secure. The security measures we take include:

• only storing your personal data on our secure servers;
• encrypting any payment transactions made through our website using SSL technology;
• ensuring that our staff receive regular data security awareness training;
• keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises;
• maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems;
• enforcing a strict policy on the use of mobile devices and out of office working.

Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.

HOW WE USE YOUR PERSONAL INFORMATION FOR MARKETING

We will add your details to our marketing database if:

• if you make an enquiry about our goods or services online/by email;
• you buy our goods or services and do not opt out of receiving marketing communications;
• you have provided us with your contact details so that we send you details about our services;
• you have told a third party that you would like them to pass us your contact details so that we can send you updates about our goods and services;
• you have registered an account on our website and have indicated during the sign up process that you are happy to receive marketing communications.

We may send you marketing communications by email, telephone or post.

You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about specific subjects (for example marketing case studies) or you may ask us not to send you any marketing communications at all.

We may ask you to indicate your marketing preferences when you first register an account on our website. You can check and update your current marketing preferences at any time by calling or emailing us using the details set out in the Who we are and how you can contact us section above.

We never share your personal data with third parties for marketing purposes.

 

WHEN WE WILL SEND YOUR PERSONAL DATA TO OTHER COUNTRIES

Your personal data may be transferred to, and stored at, a destination outside the UK by us or by our sub-contractors. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may
be stored on the servers of these non-UK companies.

Whenever we transfer your personal data out of the UK, we ensure it receives a similar degree of protection by implementing at least one of the following safeguards:

• we will only transfer, or allow our sub-contractors to transfer, your personal data to countries that have been deemed to provide an adequate level of protection for personal data, such as the European Economic Area (EEA);
• where we use certain service providers we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

 

HOW LONG WE KEEP YOUR PERSONAL DATA

We only keep your personal data for as long as we actually need it to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Please note that we may anonymise your personal data or use it for statistical purposes.   We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.

If you have any questions about our data retention practices please contact us using the details in the Who we are and how you can contact us section.

 

HOW YOU CAN MAKE A COMPLAINT

If you are unhappy with the way we have used your personal data please contact us to discuss this using the contact details set out in the Who we are and how you can contact us section above.

You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.

 

HOW WE KEEP THIS POLICY UP TO DATE

We will review and update this policy from time to time. This may be to reflect a change in the goods or services we offer or to our internal procedures or it may be to reflect a change in the law.

The easiest way to check for updates is by looking for the latest version of this policy on our website (//) or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.

Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.

This is policy version 3 which came into effect on 26/06/2023.

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